Please be aware that our products are distributed in Canada through licensed dealers authorized by Kubota, which are independently owned and operated businesses, and may have their own privacy policies and procedures.
Personal Information Collected by Kubota
Personal information is information about an identifiable individual. Personal information consisting of the name, title or business address or business telephone number of an employee is not considered personal information. Kubota collects personal information in a number of ways. Typically, Kubota will collect personal information directly from an individual, or indirectly through a Kubota dealer. Kubota may collect and use personal information in one, or more, of the following circumstances:
Once a customer purchases a Kubota product, when the dealer discloses information to Kubota, including the customer’s name, address, contact and email address, for warranty administration and ongoing customer communications;
Through surveys, research and customer-initiated contact, to enable Kubota to improve the quality of our products and services;
In the course of making available offers, incentives, marketing programs or promotional materials when Kubota may collect certain customer profile information to learn more about our existing and potential customers’ preferences to better tailor our products and services to their needs;
When individuals provide Kubota with name and contact information when joining a mailing list or newsletter through the Kubota Canada website;
When contacting us for further information;
When registering for any available on-line services;
When an individual services their vehicle at a dealer, when this service information is disclosed to Kubota for marketing purposes.
By way of Kubota web sites, where individuals may be requested to provide name, address and contact information to enable us to communicate with them; and
Whenever you otherwise provide us with personal information.
Personal information collected by Kubota typically consists of basic contact information: name, title, home address, e-mail address, and telephone and fax numbers. We may also collect demographic information such as a -customer’s gender; age and occupation, to better understand our customers and service their needs and for marketing purposes.
You are not required to register or provide personal information to gain access to our website. However, as our web site evolves and becomes more interactive, and as the web site becomes a repository for increasingly personalized customer information, Kubota may require visitors to register and provide user identification or authentication information. Such information will only be required in order to secure and prevent unauthorized access to or theft of this information.
How Personal Information is Used
We may also use your personal information to investigate security breaches or cooperate with government authorities pursuant to a legal matter.
Kubota is committed to complying with Canada’s Anti-Spam Legislation, and all electronic messages sent to you will be in compliance with those requirements. In the case of personal contact information provided in conjunction with any newsletter or other marketing initiatives, you can withdraw your consent to receiving those communications and unsubscribe to any Kubota subscriptions at any time by contacting the Kubota Privacy Officer by sending an email to firstname.lastname@example.org or by calling 905-294-6535 (ext. 2254) or by writing to us at: 5900 14th Ave, Markham, ON, L3S 4K4. Electronic communications sent by Kubota to which you have subscribed will further contain an unsubscribe mechanism.
How Personal Information is Disclosed
From time to time Kubota may engage unaffiliated third parties and their affiliates, agents and subcontractors (“Service Providers”) to perform certain technological or administrative services for us. For example, a Service Provider may be asked administer a contest or distribute email. We also may use a Service Provider to host and administer one or more of our websites, process and store data, and fulfill similar technology-related functions on our behalf. In these circumstances, the personal information that the Service Provider receives is limited to only the personal information held by us that they need in order to render their service to us.
We reserve the right to transfer any personal information we have about you in the event that we merge with or are acquired by a third party. We may also disclose your personal information to third parties if we have reason to believe that disclosing such information is necessary to: (i) conduct investigations of possible breaches of law; (ii) identify, contact, or bring legal action against someone who may be violating an agreement they have with us; or (iii) to protect our rights, safety or property. Lastly, we may disclose your personal information for any other purpose to which you consent.
How Kubota Collects Information Through Automatic Means
When you visit the Kubota website, we may collect information that is automatically sent to us by your web browser or your internet service provider. This information may include your domain name, and your numerical IP address. We may also collect other general information (such as the type of browser you use, which pages on our website you view, and the files you request). We use this information to better understand how visitors use our websites, and to improve our websites to better meet your needs. The amount of information that is sent by your web browser depends on the browser and settings you use. Please refer to the instructions provided by your browser if you want to learn more about what information it sends to websites you visit, or how you may change or restrict this.
To enhance your experience on our websites, we may use a feature on your Internet browser called a “cookie” and/or other similar devices. Cookies are small files that your web browser placed on your computer’s hard drive. They are used for a variety of reasons, such as tracking click streams, and saving user settings. Information tracked through these mechanisms may include, but is not limited to: (i) your IP address; (ii) the type of web browser and operating system being used; and (iii) the pages of the websites a user visits. By using cookies, it is possible to deliver faster service, consistent, updated results, and a better experience on our websites. Most browsers give you the option to reject cookies. However, setting your browser to reject cookies generally hinders the browser’s performance and may adversely affect your experience while using our website.
When you ask to access your personal information, Kubota will use reasonable efforts to comply with your request; however, in some cases we may not be able to allow you to access certain personal information in certain circumstances, for example if it contains personal information of other persons, or for legal reasons. In such cases, we will provide you with a reasonable explanation of why it is not possible to grant access to your personal information.
To the extent permitted by law, Kubota assumes no responsibility for verifying the ongoing accuracy of personal information. Once advised that personal information is inaccurate, Kubota will seek to amend the information and correct it with information provided by you.
How Personal Information is Secured
Kubota treats your information as private, confidential information and we protect that information, both on-line and off-line. Kubota uses physical, technological and operational security systems to help protect personally identifiable information from loss, theft, misuse, alteration or destruction. Only personnel authorized by Kubota have access to personal information and these individuals are contractually required to preserve the confidentiality of this information. Personal information we collect is maintained at Markham, ON.
Although we have taken measures to protect our website, computer systems and any personal information that it has collected from unauthorized use, access, disclosure, misuse, alteration or destruction, no security measures can provide absolute protection. As a result, while we are committed to protecting your personal information, we cannot guarantee the security of any information you provide to us.
Some or all of the personal information we collect may be stored or processed on servers located outside your jurisdiction of residence, including in the United States, whose data protection laws may differ from the jurisdiction in which you live. As a result, this information may be subject to access requests from governments, courts, or law enforcement in those jurisdictions according to laws in those jurisdictions. Subject to applicable laws in such other jurisdictions, we will use reasonable efforts to ensure that appropriate protections are in place to require the data processor in that country to maintain protections on the personal information that are equivalent to those that apply in Canada.